Wednesday February 5th, 2025
Artificial intelligence (AI) is no longer a technology of the future—it is an essential tool in today’s world. Leading global companies have integrated AI into their operations to enhance customer experience, optimize processes, and provide faster, more accurate responses. At EPS, we are committed to innovation and service excellence, which is why we have introduced LIA, our virtual assistant powered by AI, designed to make communication with our customers more agile, efficient, and accessible.
AI in Customer Service: A Growing Trend
The use of artificial intelligence in customer service has seen exponential growth in recent years. Global companies like Amazon, Google, Apple, and Meta have developed virtual assistants such as Alexa, Google Assistant, and Siri, making user interaction seamless. Other companies, such as Bank of America with its assistant “Erica” and Sephora with its personalized recommendation chatbot, have demonstrated how AI can enhance customer relationships and optimize service across multiple channels.
A Gartner report predicts that by 2025, 80% of customer service interactions will be powered by AI, reducing wait times and increasing user satisfaction. This trend is also evident in the logistics and courier industry, where customers expect fast, accurate, and 24/7 service.
LIA: AI That Transforms the EPS Experience
To provide a more efficient service, EPS has developed LIA, a virtual assistant powered by artificial intelligence that allows users to resolve inquiries, manage claims, and access real-time information.
📲One Number for All Our Offices!
Save 809-540-4000 in your contacts and access our customer service from anywhere. One WhatsApp number—easier and faster.
What LIA Offers You
✅Available 24/7
Forget about office hours. LIA is available 24 hours a day, 7 days a week, ready to assist you whenever you need.
✅Instant Responses & Claims Assistance
Check your package status 📦, ask about our services, or file a claim effortlessly. LIA will guide you step by step to get the information you need without hassle.
✅More Natural Communication: Type or Speak to LIA
Interact with LIA through text messages or voice notes ensuring a smooth and personalized experience. If you prefer, you always have the option to speak with a live operator.
📞Remember: Our new customer service number is 809-540-4000.
The Future of Customer Service Is Here
By integrating LIA, EPS not only improves customer service efficiency but also positions itself at the forefront of the digital transformation that is reshaping the logistics and courier industry. As artificial intelligence evolves, customer service becomes faster, more accessible, and more personalized.
📱Save our number, try LIA, and experience the new way to connect with EPS.
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