To open an account with us all you need to do is:
My EPS is an APP designed mainly for you to check the status of your packages more quickly and easily. It also allows you to request any of our delivery services, which you can prepay from your smartphone.
To download the APP, go to your APP store either on Android or Apple and search for My EPS. Then, just install it and log in with your username and password to get started.
1) Individual member:
If you make frequent online purchases and are looking for a company to ship your packages to the Dominican Republic quickly and safely, this account is for you. It can also suit you if you are a small entrepreneur with not much merchandise to ship.
To open an individual account, you must meet these requirements:
Benefits
2) Corporate membership:
Choose this type of account if your orders will be in the name of a company that usually ships larger volumes of merchandise and generally uses air and sea routes for its imports or exports.
To open a corporate account, you must meet these requirements:
Benefits
3) University account:
Choose this type of account if you are a college or university student or professor. With this account, you’ll be able to enjoy special shipping rates at our 4U branches, located on campus or near the main academic institutions in the country. Find us inside or near the UASD, PUCMM, UNAPEC, UNPHU, INTEC and UTESA.
To open a university account, you must meet these requirements:
Benefits
All types of EPS accounts will be assigned a unique client number to receive your correspondence and packages, as well as a service officer who will advise you on everything related to our services.
To access the student rate, you must present your college or university ID card directly at one of our 4U branches or send us an image along with your EPS client number to serviciosalcliente@eps-int.com. The name on the card must match the owner of the EPS account and it must be valid. If you don’t have your ID card on hand, you can send us your current class schedule.
To open a corporate account, you must fill out the corporate account registration form and present it to one of our branches along with your company’s RNC (Dominican tax registration number) or your national ID card, a copy of your business merchant registry and authorization from SIGA.
Among the benefits of having a corporate account are accessing special rates depending on the average volume of merchandise shipped in a period of time, as well as counting on a corporate advisor who will be in charge of assisting with your account and fulfilling your requests.
This is a benefit offered to clients after being active members for at least five (5) years. Loyalty discounts will be reflected in the final rate you will pay for shipping your packages.
Branch change requests should be sent to customerservice@eps–int.com, indicating the EPS branch where you wish to be transferred. To proceed with the change, the account cannot have packages in transit and the email from which you send the authorization must be the one on file for your EPS account.
Customers registered in branches located in the interior of the country must request the change directly with their branch.
If the account owner cannot go personally to pick up their packages and chooses to have a third party do it, they must authorize the pickup by sending an email to customerservice@eps-int.com or by calling their local office directly indicating the name of the person and their EPS #. The email address from which the authorization is sent must be the same as the one on file for the EPS account. In case of authorizations via telephone, the operator will verify the identity.
Depending on the location, there may be differences in hours of operation. Please, go to the branch section of this website (https://www.eps.com.do/sucursales/) so you can see its hours in detail.
At EPS we have an E-Shopping service available, which gives you access to the assistance of one of our representatives who can make online and catalog purchases for you. To benefit from this service, you just have to go to an EPS location near you and make the request.
USPS, which is the United States Postal Service, marks any package as delivered or as available for pick up when it is dispatched from their post offices, which is why you cannot view your merchandise in your EPS account. The actual delivery can take 7 business days or more to finally be delivered to our Miami warehouses. The use of tracking numbers of the USPS carrier company is not guaranteed. Moreover, USPS usually does not offer details for its deliveries, require the signature of the recipient or provide any proof of delivery, nor do they accept claims of any kind based on the fact that they are a public service of the federal government. Due to these reasons, we recommend you choose a safer shipping method when making your purchases, such as FedEx, UPS, DHL or others that could ensure the correct delivery and tracking of your merchandise, which will allow us to speed up our services as well.
The correct way to enter the address of our EPS warehouses is:
Street 1: 8260 NW 14TH ST
Street 2: APT and your EPS account (For example: APT X-XXXX)
City: Miami
State: Florida Zip Code: 33191–1501
Phone number: (Your personal phone)
If the web page where you made your purchase does not have the “Street 2” box to type, you must enter the corresponding information on the first line.
The telephone number that you must enter with the address must be your personal telephone number, since it could be used by the seller or carrier to contact you regarding your order.
The main difference between both services is the means of transportation used, the speed, cargo movement capacity, and average price per pound of cargo. Air cargo is much faster but the average price per pound is higher and the size of the merchandise to be transported is limited by the size of the aircraft doors. Sea cargo is a better option for high weight and volume cargo and is recommended for merchandise over 800 pounds. Its greatest advantage over air cargo is that the average price per pound is much lower for high weight and large merchandise.To use any of our cargo services, simply send your merchandise to our EPS cargo address. For details, contact our customer service department.
Restricted materials are articles or substances considered dangerous on an airplane which is why the International Air Transport Association (IATA) regulates the transport of these goods. Restricted materials are shipped two days a week, Wednesday and/or Friday,as they must be carefully packed and guarded and therefore carry an additional charge.
Restricted merchandise includes:
Household Items:
Compressed gases:
Other hazardous materials (these need a MSDS to be transported):
These are items that we do not transport and/or are prohibited to do so by current laws:
At EPS we offer you a safe and warranted service for the goods that are not found in the previous lists, when received duly packed. For more information, consult our Customer Service Department at (809) 540-4005.
All packages shipped to the Dominican Republic with a value equal to or greater than US$200.00 are taxed with up to three different taxes depending on the category to which they belong. Before that value, all items are exonerated.
EPS provides the customs management service for parcels with a value greater than US$200. Customs charges are charged to the customer when picking up the merchandise at our branches.
Make your pre-alert through our website or send us your tracking number, EPS number, and a brief explanation: serviciosalcliente@eps-int.com.
Single Customs Registry (RUA, in Spanish) is a mandatory registry requested by the General Customs Authority in the Dominican Republic and all customers who shop online must complete it. Registration is done directly from the DGA website at: https://www.aduanas.gob.do/de-interes/consultas/registro-courier/
After successfully completing the registration, you must send a screenshot confirming the registration to customerservice@eps-int.com, specifying your EPS account.
For an item to qualify for a claim, you must validate that the carrier delivered it to our warehouses and provided proof of delivery with the signature of one of our employees. If you meet these requirements, you must proceed to send us the tracking number and the invoice of the product to our customer service email and our representatives will validate the information in order to open a formal claim.
If your package was sent from the store where you made the purchase by the United States Postal Service (USPS) to our warehouses in Miami, it will normally show as delivered at the time of shipment, but it may still be in transit to our offices. When the package arrives at our warehouse in Miami, you will immediately receive a notification in your account.
After being received in Miami, your package is carefully classified and shipped to the Dominican Republic. Once in the country, it must go through customs for verification. When the merchandise is released, then it is taken to our Operations Center, from where it is taken to your branch as quickly as possible. Through your account, you receive notifications every step of the way, which allows you to know exactly where your package is at all times and which one is already available at your branch to pick it up. We recommend you download the MY EPS APP so that you can closely monitor it from your mobile.
Ideally, you should pick up your package as soon as it is available at your branch. We offer storage for up to 15 days at no additional cost. However, if a package stays at our offices for 90 days, it will be discarded.
If you have purchased used items with imperfections (incomplete cell phone parts, second-hand computers, parts for repair) and you wish to receive it, you must authorize it to serviciosalcliente@eps-int.com, indicating the package code, tracking number and EPS account.
To receive your packages at home or any other location without having to pick them up at our branches, you just have to request the service through our web or APP MY EPS. Simply complete all the steps and pay foryour available packages. This service is usually free.
*Service not available in certain locations, so you must call your office to find out about the delivery options.
The delivery service is available by billing online through the “My EPS” App or through the website at the branches. The free delivery service applies to Naco, Bella Vista, Arroyo Hondo, 4U Unphu, 4U Intec, Santiago, Body Shop Santiago, 4U Utesa Santiago, APEC, UASD, Independencia and Sabana Larga.
If you belong to a branch located in the interior of the country, you can consult here to verify if you apply for the free or available delivery service .
This is a service to speed up the pickup of your packages. To get it, simple pre-pay packages through the APP or web and be sure to pick them up within 45 minutes at your selected branch. With this service, you avoid lines and wait times. *Applies to certain branches.
To make international shipments of documents, visit your nearest branch, and present an ID and the recipient’s information. To send tangible parcels outside the country you must have an EPS account for a minimum of 3 months. If you meet these requirements and wish to send the shipment, simply visit your nearest branch with the recipient’s information.
To make a national shipment, visit your nearest branch with your national ID card and provide the name and contact number of the recipient. To use this service, you do not need an EPS account.
Our national shipments service allows you to send documents and packages nationwide, from EPS branch to branch where you can comfortably send or pickup.
If you sent an electronic or high-end item via any Courier and then your empty box in another shipment, you may be subject to General Standard No. 01-2018 that regulates the division of merchandise through Courier companies, and our company EPS is not responsible for its confiscation by the customs authorities. This rule in Article 1, section D, indicates the following:
“It is presumed that there is splitting of shipments when identical, similar, substitute or complementary goods are introduced, product of shipments from the same or different consignors, for the same consignee or a related person (partners, dependents of the same employer) using one or several mother guides of the same Courier or of different Couriers, or using a set of procedures in a period of time of thirty (30) days or less, or when the import is part of a series of imports carried out or planned with the purpose of concealing its commercial purpose and unduly benefit from category “B”, which establishes the Regulation for the Express Dispatch of Shipments.”
The new UNITED PARCEL SERVICES (UPS) carrier system shows packages as delivered from the day or night before the actual delivery.
If after 48 hours of being shown as delivered by UPS, EPS still has not sent you the notification of receipt in Miami, you must contact UPS and request: the location and delivery of the package to the EPS address in Miami.
It is important to note that UNITED STATE POSTAL SERVICE (USPS) is a US government service and is a different carrier than UNITED PARCEL SERVICES (UPS), which is a private service. .
In order to offer the customs service of maritime cargo and/or permits through the VUCE system, the link between the company or institution with its customs agent at the DGA is essential. Each importer (client) must carry out the virtual process through the SIGA page, they must have a token which will allow them to access the SIGA page and from there choose the customs agent, in this case EPS, to carry out the customs clearance of their goods. loads that need permission.
If EPS is your customs agent, you must follow the steps to make the link:
Guide to request a digital certificate Viafirma:
https://www.aduanas.gob.do/media/ 22247/guide-automation-process-link-20-final.pdf
Guide to make the link with EPS:
https://www.aduanas.gob.do/media/ 22247/guide-automation-process-link-20-final.pdf
EPS clients, who import/export merchandise regulated by government entities (INDOTEL, Ministry of Public Health, Ministry of Agriculture and INDOCAL, etc.), must carry out the liaison process with EPS. This in order that when merchandise that needs permits is received, the loss of time in the import clearance process of said merchandise regulated by the indicated entities is avoided.
We detail some of the goods that require permits through the Foreign Trade Single Window (VUCE):
You can request your Amazon tax refund in two ways: with your EPS invoice or proof of export, tracking number and the order number of your Amazon orders. You just have to follow the following steps:
STEPS TO OBTAIN THE EPS INVOICE
1. Access your EPS account
2. In the menu on the left select “My packages”
3. Choose the option “Package history”
4. Choose the date of the packages you want to consult and click on search
5. Click on the package code number.
6. On the left side, in “EPS invoice no.” and you will be able to view the invoice of your package.
STEPS TO GENERATE PROOF OF EXPORT
1. Access your EPS account at www.eps.com.do.
2. Choose the option “my packages” from the menu on the left.
3. Select the “export test” option.
4. A window will appear with the export tests already generated from your packages.
5. Choose the export test you want and click “download here”.
TO GENERATE EXPORT TESTS THAT ARE NOT GENERATED
1. If you want to generate export tests that are not yet generated, you must specify a date range to search for all packages related to those dates and then click the magnifying glass. Then the list of packages will be displayed.
2. When the list of packages appears, we must click on the box at the top to generate the export tests of all the packages that arose as a result of the query made through the date range.
3. Once the previous step has been completed, we click on the “process export test” button.
4. Note: You must wait about 30 minutes for the files to be created, which, after this time, you can download them in this same window, in the “export tests created” option.
5. If, on the other hand, you only want to generate some export tests for the packages that appeared as a result of the date range query, you must select the box corresponding to each package, once the different packages have been marked. that we want, then click on the “process export test” button.
Once you have done one of the above processes. You must request a refund from Amazon as follows:
STEPS TO REQUEST A TAX REFUND FROM AMAZON
1. Send an email to tax-exempt@amazon.com with the subject: “Request a tax refund”.
2. Place in the content of the email:
3. Attach EPS invoices or export proofs to the mail, evidencing that the packages were sent outside of the United States.
Note: you must make sure that the invoices contain the tracking name or tracking number of the products you are requesting a refund.
4. Done, if your refund proceeds, Amazon will be crediting it to the credit/debit card with which the purchase was made within a period of 3 to 5 days.
𝗥𝗲𝗰𝘂𝗲𝗿𝗱𝗮:
* Verify if your purchase on Amazon actually has a tax charge.
* The deposit is made to the same payment method used to make the purchase.
With E’pal Baby Shower you can get a 25% discount on all the packages you receive in your EPS number for your gift list. With the ease of paying via our app “My EPS” and receive all your gifts at home, or if you wish you can pick them up at your preferred EPS branch.
To get the discount you just have to:
1. Choose the store of your choice to make your gift list. Making sure to place your name and EPS number correctly.
2.Send us an email to bebe@eps-int.com with your data:
*The discount is available two months prior to delivery and 15 days after delivery.
*This plan is not available at 4u university points (UTESA, PUCMM, INTEC, UASD, APEC, UNPHU) or in some locations such as Pontezuela, San Pedro de Macorís, Hato Mayor, San Francisco de Macorís, Cotuí and Tenares.
From any part of the country where you are, you can send documents, packages or merchandise to any part of the country safely. We recommend it for entrepreneurs looking to expand their sales throughout the country and effectively deliver to their customers at EPS offices.
Using this service is simple:
1. Go to your nearest EPS branch with your identity document (identity card or passport).
2. Provide the recipient’s name and ID.
3. Bring the document or package you want to send.
4. When the recipient receives his package at the branch, he will be contacted to pick it up.
EPS Domestic Shipping Service Advantages
To reset your password follow the steps below:
1. Go to https://app.eps-int.com/login
2. Click on “I forgot my password”.
3. Write your EPS member number and click on “request password”.
4. Then enter the email that you have associated with your EPS account.
5. Find the message sent by EPS with your username and password to access your account.
6. Enter your account with the data sent and that’s it!
To obtain your EPS account number, you can contact our customer service officers by sending an email to servicioalcliente@eps-int.com, by phone (849) 540-4005 or in person at your branch. With your identification number, tell the service team that you have forgotten your EPS number and they will gladly provide it to you.
You can track the status of your packages through the web, app and telephone contact center.
ON THE WEB
1. Access your EPS account, with your membership number and password
2. In the menu on the left, choose the option my packages, then click on package status and you will be able to view all the packages that we already have in our warehouses (from Miami) and follow up on their transport process to your branch.
IN THE APP
1. Access your account through the “My EPS” app
2. In the options menu choose “Package status” and you can see the status of your packages in EPS.
BY PHONE
1. Call (809) 540-4005
2. Check option 1.
3. Indicate your EPS account number and password, then you will hear the status of all your packages that are in our warehouses.
The tracking number, also known as the tracking number, is a unique identification number provided by the shipping company (FedEx, UPS, DHL, USPS) in charge of delivering your purchases to our Miami warehouses.
With the tracking number you can track your package until it arrives at our warehouses in Miami.
Once your package is in our warehouses, you can track it and see its status directly from your EPS account, via the web, our app “My EPS” or via any of our contact channels and/or our customer service agents at ( 809) 540-4005.
Black Friday and Christmas are the busiest times in the courier sector due to the high demand for transport. Also some holidays in the United States offer numerous offers so there is a lot of shopping volume.
If sales increase, so does the demand for transportation. This increase, at the end of the year, and on some holidays, causes greater package traffic, a shortage of flights, and longer delivery times.
Despite all the efforts that EPS makes each year to keep up with this increase in demand, we are still dependent on the entire supply chain of the freight forwarding industry: the United States Postal Service (USPS), ground carriers ( FedEx, UPS, DHL) and airlines to be able to take your gifts at Christmas time.
Because of this, we recommend you plan your purchases and make them in advance so that you can receive them on time.
Decree 17-23 signed by President Luis Abinader allows the importation of firearms for civilian use (not military weapons) and ammunition, exclusively for companies registered as arms importers and for the exclusive use of private security companies. not for individual clients. The decree is only valid for 6 months.
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