To correctly use a promo code when singing up for EPS as a new member you will need to follow the next steps:
Individual member
If you are someone who frequently shops online and seeks a company to bring your packages to the country quickly and securely, this is your type of account. You also qualify if you are a small business entrepreneur with light shipments.
To apply for an individual account, you only need a national ID card and an email address. After signing up, you will receive the following benefits:
Corporate member
Choose this type of account if your orders will be in the name of a company that usually transports larger volumes of goods and generally uses air and sea routes for imports or exports.
To apply for a corporate account, you must meet the following requirements:
After signing up as a corporate partner, you will receive the following benefits:
At EPS, we make it easy for you to view the status of your packages 24/7, request delivery services, and more, all through your account and via several methods:
We have a tutorial available here with detailed explanations on how to manage your account and packages, as well as how to make online payments at many of our locations. If you need additional assistance, we are available through all our contact channels.
It is very easy to create an account with us, just follow the following steps:
You must change the shipping address which is the address where the supplier sends your orders in Florida.
There are several reasons why the online store may reject the new address. You must check:
If you are entering the new address correctly
That you filled in all the fields requested to complete the address (line 1 and 2, city, state, country, zip code, phone)
The address is outside the store’s shipping scope.
The new address for air and sea freight is:
8248 NW 21st Street,Doral, Florida,33122
You must update your data with the new EPS address in Miami at:
The shipping address in your favorite online stores.
The address with the bank if you have the Miami address placed as your billing address
We are here to help you with any inconvenience that your packages present. If you have any problems with your packages you can contact our customer service staff at the email address: servicioalcliente@eps-int.com or at our phone (809) 540-4005. You can also got to our website and chat directly with an agent through the chat option. Have your account number and the tracking of your package at hand.
Yes, our phone number and hours are maintained. We continue with the number: 305-591-2900 and the schedule from 9:00 a.m. to 5:30 p.m.
The only thing that varies is our physical location so it is required to make the change in your shipping address. With this new address in Miami we can work more efficiently and your wishes will reach your hands even faster.
Yes! The address of EPS Miami is tax free of the state of Florida in stores: Amazon, Ebay, Zapoos and 6PM.
We remind you that:
You must update your address in all online stores where you usually buy as soon as possible.
Here we provide you with some examples of very popular stores, even if it is another store the steps may be very similar.
AMAZON
Sign in to your Amazon account
In the upper left next to the Amazon logo click on Ship to…
Click on “Modify shipping addresses”
Click “Add address”
Enter our new address
Mark it as your preferred address
Save your changes by pressing “add an address” and you’re done.
To avoid any confusion click on “discard at the old EPS address” and select “Yes”.
Note: Deleting the old EPS address will not prevent the shipment of pending orders from your EPS subscriptions. To ensure uninterrupted fulfillment of future orders, update your order lists, subscribe, and save configuration options and recurring subscriptions with the new address.
SHEIN
Log in to your profile on Shein, select “My Address Book” from the menu on the left
Select the edit your address button in “Edit”
Enter our new address and APT plus your EPS number and save the changes by pressing “save” and you’re done. (Remember to place APT plus your EPS number on the second line of the address.)
Choose the new address as your default or primary address
EBAY
Go to your account settings in the top left
Under “Personal data and privacy” click on “Addresses”
In “Shipping address” click on “Modify or edit”
In the old EPS address click on “Edit”
Type our new address and save the changes by pressing “save” and you’re done. (Remember to place APT plus your EPS number on the second line of the address.)
6 PM
Go to “My account” in the “Your Primary Account Information” part, click on “Manage My Addresses”
Then in “Default Shipping Address”, click on the button to edit your address in “Edit”
Enter our new address and APT plus your EPS number and save the changes by pressing “Save” and you’re done. (Remember to place APT plus your EPS number on the second line of the address).d) Choose the new address as your default or primary address
ZAPOOS
Click on “My Account” and enter “account overview”
Under “Your Primary Account Information”, click on “Manage My Addresses”
Below the old EPS address click on “edit”
Enter the new address and select the “Make this my primary shipping address” box to make it your primary address. (Remember to place APT plus your EPS number on the second line of the address.)
Save the changes by pressing “Save” and you’re done.
WALMART
Enter “Account”, the “manage account” section, select “addresses”
Click the edit your address button under “Edit”
Enter our new address and APT plus your EPS number and save the changes by pressing “Save” and you’re done. (Remember to place APT plus your EPS number on the second line of the address.)
Choose the new address as your default or primary address
VICTORIA’S SECRET
Log in to your account. Click on the “Address and delivery” section
Select “edit” in the address you have saved.
Enter our new address and APT plus your EPS number and save the changes by pressing “Save” and you’re done. (Remember to place APT plus your EPS number on the second line of the address.)
Choose the new address as your default or primary address
Yes, that’s right. The first “st” refers to the ending of 21(Twenty First) and the second “St” is short for the word Street. This is the correct way to write addresses in the United States.
Do not worry, we have organized temporary logistics to receive packages at our old address for a few months. However, you must change your address immediately as after that time we can not guarantee them. The new address is where you should start receiving your packages as soon as possible. We recommend you update your shipping address in your favorite online stores so that your packages arrive on time and without problems.
No, you must make the address change on all websites you make purchases to ensure proper receipt of your packages. The old address will only be enabled for a few months. Update your address on time and continue shopping online with the usual peace of mind.
We are growing for you. EPS changes its address in Miami to have a much larger and more modern location that will allow us to process your packages faster and provide you with a better service every day.
This should be the shipping address to be placed from now on in your online purchases:
Name: Customer Name
Address Line 1: 8298 NW 21st Street
Address Line 2: APT. (membership number)
City: Doral
State: Florida (FL)
Country: United States
Zip code: 33122-0002
Phone: customer number
If you sent a package to the previous address, it will not be lost because we have arranged the logistics to retrieve packages from our old address. However, you must change your address immediately as after some time we can not guarantee them. The new address is where you should start receiving your packages as soon as possible.
*REMEMBER TO CHOOSE THE NEW ADDRESS AS YOUR DEFAULT OR PRIMARY ADDRESS
To apply for a corporate account, you must fill out a corporate account form, which we provide at our offices, and attach your Tax ID (RNC) and/or national ID card, a copy of your commercial registration, and the SIGA authorization. Some benefits of corporate accounts include: special rates depending on the account’s shipment volume and the assignment of a corporate advisor who provides all necessary assistance and follow-up for our clients.
Branch change requests must be sent to servicioalcliente@eps-int.com, indicating your EPS account number and the branch you wish to be transferred to. To proceed with the branch change, the account must not have any packages in transit. The email for authorization must be the same as the one registered in your EPS account.
If the account holder cannot personally pick up their packages and opts to send a third party, they have two ways to authorize it. By sending an email to: servicioalcliente@eps-int.com or by adding all the details of those authorized to pick up the packages in the “authorized for delivery” option in their account. The email for authorization must be the same as the one registered in your EPS account. In the case of authorizations via phone calls, the operator will verify your identity before allowing the pickup.
To reset your password, you can click on “Forgot my password” on the home screen, and the system will automatically send you an email to reset it.
To obtain your EPS account number, you can contact our customer service officers via email at servicioalcliente@eps-int.com, by phone at (849) 540-4005, or in person at your branch. Provide your ID number and inform the service team that you have forgotten your EPS number, and they will be happy to provide it to you.
Depending on the location, office hours may vary. We recommend visiting the Branches section at https://www.eps.com.do/sucursales/ to find your preferred branch and view their detailed public hours.
In this section, you will also find all the addresses and details of our locations, along with quick access links for Waze and Google Maps to easily reach each branch.
At EPS, we offer the E-Shopping service in most of our offices. Our representatives will make online and catalog purchases for you, you don’t need a credit card. sSimply visit your nearest branch, and the customer service area will assist you in finding the best deals.
The correct way to enter the address of our EPS warehouses is shown below:
Street 1: 8298 NW 21st St
Street 2: APT and your EPS account number (Example: APT X-55555)
City: Doral
State: Florida (FL)
ZIP Code: 33122-0002
Phone: (Your personal phone number)
If the website where you are making your purchase does not have a “Street 2” field, you should enter the relevant information in the first line.
The phone number you should include in the shipping address is your personal phone number, as it may be used by the supplier to contact you regarding your order.
The shipping company USPS (United States Postal Service) marks any package as delivered or available for pickup once dispatched from their postal offices. This is why you may not see your merchandise in your EPS account. The arrival of your purchases can take 7 business days or more to be finally delivered to our Miami warehouses.
USPS tracking numbers are not guaranteed due to increased traffic and capacity limitations, often failing to provide detailed delivery information. USPS does not require a recipient’s signature for delivery confirmation and does not accept claims, as it is a federal government public service. The United States Postal Service (USPS) is one of the most used and economical services.
If your online store allows it, we recommend choosing more secure shipping methods at the time of purchase, such as FEDEX, UPS, DHL, or others, which ensure proper delivery and tracking of the merchandise. This will help expedite the delivery process of your purchases.
Send us your tracking number, a description of your package or its contents, and your EPS account number, explaining the situation to: servicioalcliente@eps-int.com.
Don’t forget to correct your delivery address or shipping address immediately for future orders.
The Registro Único Aduanero (RUA) is a mandatory registration by the General Customs Directorate aimed at protecting the rights of users of courier services. All customers who purchase online must complete this registration. The registration can be done directly on the DGA’s website: https://www.aduanas.gob.do/de-interes/consultas/registro-courier/
The tracking number, also known as “numero de seguimiento”, is a unique identification number provided by the shipping company (FedEx, UPS, DHL, USPS) responsible for delivering your purchases to our Miami warehouses.
With the tracking number, you can monitor your package until it arrives at our Miami warehouses.
Once your package is at our warehouses, you can track it and see its status directly from your EPS account via the web, our app “Mi EPS,” or through any of our contact channels and/or customer service agents by calling (809) 540-4005.
The main difference between the two services is the mode of transportation used, the speed of that transportation, the cargo capacity, and the average price per pound of cargo.
Air cargo is much faster, but the average price per pound is higher and the size of the goods to be transported is limited by the size of the aircraft doors.
Sea cargo is oriented towards high weight and volume cargo and is recommended for shipments over 800 pounds. Its major advantage compared to air cargo is that the average price per pound is much lower for high-weight and large-volume goods.
To use the cargo services, you only need to send your goods to the EPS cargo address. For more details, you should contact our customer service department, and they will gladly guide you or put you in touch with the corporate sales department.
To offer customs services for sea cargo and/or permits through the VUCE system, it is essential to link the company or institution with its customs agent at the DGA. Each importer (client) must complete the virtual process via the SIGA website; they must have a token that allows them to access the SIGA website and choose the customs agent, in this case, EPS, to carry out the customs clearance of their goods requiring permits.
If EPS is your customs agent, you must follow these steps to make the link:
Guide for digital certificate request Viafirma:
https://www.aduanas.gob.do/media/22247/guia-automatizacion-proceso-enlace-20-final.pdf
Guide for linking with EPS:
https://www.aduanas.gob.do/media/22247/guia-automatizacion-proceso-enlace-20-final.pdf
EPS clients who import/export goods regulated by government entities (INDOTEL, Ministry of Public Health, Ministry of Agriculture, and INDOCAL, etc.) must complete the linking process with EPS. This ensures that when goods requiring permits are received, there is no loss of time in the customs clearance process for imports of such regulated goods.
Here are some of the goods requiring permits from the Single Window for Foreign Trade (VUCE):
INDOTEL: Regulates all telecommunications items such as: cell phones, routers, smartwatches, communication radios, switches, signal repeaters, etc.
PUBLIC HEALTH: Grants permits for products intended for human consumption, as well as medical, dermatological products, and fragrances.
INDOCAL: Controls all measurement items, such as scales, thermometers, valves, gasoline pumps, sensors, etc.
AGRICULTURE: Imports of plant-based items such as: live and/or dead plants, seeds, wood, tubers, bulbs, among others.
Restricted materials are items or substances considered dangerous on an airplane, and therefore, the airline association regulates the transport of these goods. Restricted materials are dispatched twice a week; Wednesday and/or Friday, as they need to be carefully packed and monitored, which incurs an additional charge.
Restricted cargo includes:
The following items are reserved the right not to transport and/or are prohibited by current laws:
*Decree 17-23 signed by President Luis Abinader allows the importation of civilian firearms (not military weapons) and ammunition exclusively for companies registered as firearm importers and for private security companies, not for individual customers.
EPS has an operational structure that offers SECURITY and GUARANTEE in handling goods not listed above that are received properly packed. For more information, please contact our Customer Service Department at (809) 540-4005.
Any package with a value equal to or greater than US$200.00 is subject to up to three different taxes depending on its category. Below this value, packages are exempt.
EPS provides customs management services for packages with a value exceeding US$200. Customs charges are billed to the customer at the time of picking up the goods at our branches.
All goods with a value exceeding US$200.00 require a tax declaration to be dispatched from Dominican customs. According to the new Customs Law 168-21, the declaration of this merchandise must be made within 5 business days after receipt. After the declaration, the customer has up to 10 business days to make the tax payment. We recommend adhering to these new deadlines to avoid unnecessary fines and surcharges.
All items exceeding a FOB value of US$200.00 are subject to the following taxes:
Selective Consumption Tax (ISC)
Carpets
Weapons
Alcoholic Beverages
Appliances
Sound Systems or Televisions
Jewelry
Perfumes
Tobacco
Yachts
Items that are taxed with Selective Tax + ITBIS
Televisions
Jewelry and Costume Jewelry
Gold and Silver Watches
Music Components (MP3, MP4, and Cassette Players)
Digital and Video Cameras
DVDs
Items that are taxed with Selective Tax + ITBIS
Cell Phone Accessories
Headphones
Speakers
Speakers for Music Systems
Vehicle Bumpers
TV Decoders
Digital and Video Cameras
Wallets, Backpacks, and Bags
Cell Phones
Colognes/Toilet Water
Music Components
Creams
Items that are taxed with Duty + Selective Tax + ITBIS
DVDs
Jewelry and Costume Jewelry
Toys
Vehicle Lights
Makeup
Tires
Electric Skateboards and Bicycles
Projectors
Communication Radios
Watches
Vehicle Parts
Clothing and Footwear
Powder Supplements
Video Games and Consoles
Tablet Supplements
Items that only pay ITBIS
Computers
Scanners
Printers
Laptops
Computer Monitors and Speakers
Mice
Routers
Tablets
Keyboards
Toners
Webcams
Items exempt from taxes:
Books
If you send any electronic or high-end item via any Courier and then its empty box in another shipment, it may be subject to General Standard No. 01-2018, which regulates the fractioning of goods through Courier companies, and our company EPS is not responsible for its seizure by customs authorities. This standard, in Article 1, subsection D, indicates the following:
“It is presumed that there is a fractioning of shipments when identical, similar, substitute, or complementary goods are introduced, as a result of shipments from the same or different consignors, for the same consignee or a related person (partners, dependents of the same employer) using one or more master waybills of the same Courier or different Couriers, or using a set of procedures within a period of thirty (30) days or less, or when the importation is part of a series of imports made or planned with the purpose of covering up their commercial purpose and unduly benefiting from category “B,” which establishes the Regulation for the Express Clearance of Shipments.
Starting June 1, 2023, the deadline for the declaration of import cargo in the SIGA system of the Dirección General de Aduanas (DGA) will be 5 business days. It is important to note that holidays, Saturdays, and Sundays will not be counted within this period.
During the first week or the first 6 working days, a penalty equivalent to 5% of the CIF value will be applied, and starting from the second week, an additional 3% will be added on the CIF value. It is important to note that if the declaration is not made before the 30th day, the cargo will be considered abandoned. There is a function in SIGA that allows requesting extensions for the declaration of cargo.
However, it is important to note that these requests must be made within the first 3 days of the cargo’s arrival. The DGA will determine whether to grant an extension of 2 or 3 days.
To file a claim for a lost item, you must verify that the transport company responsible for delivering your purchase has delivered it to our warehouses and provided a proof of delivery with the signature of one of our staff members. If these requirements are met, you should proceed by sending us the tracking number and the invoice of the product to our customer service email. Our representatives will validate the information to open a formal claim.
Your package is sent from the store where you made the purchase via the United States Postal Service (USPS) to our warehouses in Miami. Typically, USPS marks it as delivered upon dispatch, which means it may still be in transit within the United States to our offices. When the package arrives at our warehouse or address in Miami, you will immediately receive a notification in your account.
The new system from the carrier UNITED PARCEL SERVICES (UPS) shows packages as delivered from the day or night before the actual delivery.
If 48 hours have passed since UPS marked the package as delivered and EPS has not yet sent you the notification of receipt in Miami, you should contact UPS and request the location and delivery of the package to the EPS address in Miami.
It is important to note that UNITED STATES POSTAL SERVICE (USPS) is a U.S. government service and is a different carrier from UNITED PARCEL SERVICES (UPS), which is a private service.
After being received in Miami, your package is classified and carefully shipped to the Dominican Republic. Once in the country, it must go through the General Customs Directorate, and after verification and payment of fees, the goods are released and then taken to our Operations Center. From there, it is quickly transported to your branch. You receive notifications at each step through your account, allowing you to know exactly where your package is and when it is available at your branch for pickup. We recommend downloading the MI EPS app so you can closely track your package from your mobile device.
Black Friday and Christmas are the peak times in the courier sector due to the high demand for transportation. Additionally, some holidays in the United States offer numerous deals, leading to a high volume of purchases.
When sales increase, so does the demand for transportation. This increase during the year-end season and some holidays leads to higher package traffic, flight shortages, and extended delivery times.
Despite all the efforts EPS makes each year to handle this increased demand, we still rely on the entire supply chain of the cargo transportation industry: the U.S. Postal Service (USPS), ground carriers (FedEx, UPS, DHL), and airlines to get your gifts to you during the holiday season.
Therefore, we recommend planning your purchases and making them in advance to ensure timely delivery.
No, it is not possible. Since our EPS address in Miami has Florida Tax Free certification, ALL packages (not just those from Amazon) entering our office must leave the United States. Packages cannot be picked up at our office (neither by EPS clients nor anyone else) due to regulations related to being a tax-free address in the USA.
If a particular case arises where you need to return merchandise to the supplier from our facilities in Miami, this involves a US$10.00 service charge, and you must provide us with the return label authorized by the supplier, which we can give to the carrier who will pick it up. These cases are rare but could include an incorrect purchase or damaged or broken merchandise received in Miami.
The only options we can offer our clients are the transportation of their packages to the Dominican Republic or returning them to the supplier from Miami without traveling to the Dominican Republic.Top of FormBottom of Form
It is ideal to pick up your package as soon as it is available at your branch. We offer storage for 15 days at no additional cost. If a package remains in our offices for 90 days, it will be discarded.
If you have purchased used items that have imperfections (incomplete cell phone parts, second-hand computers, repair parts) and you want to receive them, you must authorize it by sending an email to servicioalcliente@eps-int.com, including the package code, tracking number, and EPS account
To receive your packages without needing to go to our branches, you just need to request it for free* through your EPS account or through our MI EPS app. Complete all the steps and pre-bill the packages available in your account.
*In some offices outside the capital, this service is not available, so you should call your office to find out the delivery options.
Currently, free delivery service is only available for online billing at the branches Naco, Bella Vista, Arroyo Hondo, 4UUnphu, 4UIntec, Hostos Santiago, 4U PUCMM Body Shop Santiago, 4UUtesaSantiago, APEC, UASD, Independencia, and Sabana Larga.
If you belong to another of our offices in Santo Domingo or a branch located outside the capital, you can check our branch and agency section: https://www.eps.com.do/sucursales/ and verify the availability of home delivery service, as some may have an additional charge.
This is a service to speed up the pickup of your packages at our offices. You pre-pay through the app or website and can pick them up within 45 minutes at your selected branch, avoiding lines and waits. It is not available at all our locations.
To send international documents, you only need to go to your nearest branch with an identification document and the recipient’s information. To send tangible packages abroad, you must have an EPS account.
From anywhere in the country, you can send documents, packages, or goods securely to any part of the country. This service is recommended for entrepreneurs looking to expand their sales nationwide and deliver effectively to their clients at EPS offices.
Using this service is simple:
You do not need an EPS account to use this service, although we recommend getting one as it is free and allows you to use all our other services.
National shipments are a service for sending documents and packages nationwide, from EPS branch to EPS branch, where you can comfortably send or pick up at nearly a hundred offices across the country.
EPS has Florida tax exemption as it is a company that delivers outside the United States. Some stores offer the facility to automatically exempt taxes when you enter our address or by requesting a tax refund, for which you will need proof of export.
This does not apply to packages that were not shipped from the state of Florida. This exemption does NOT cover taxes or customs duties in the Dominican Republic. That is, items exceeding US$200.00 will still incur the corresponding tariffs, depending on the type of item.
Currently, this benefit is only available for purchases on Amazon.
To make a return, we require you to bring to our offices:
This service is available nationwide at EPS offices.
Returns will be received and processed by the customer service staff at each EPS office. Before making a return at one of our offices, it’s important to check the return terms and policies of the store or supplier where you made the purchase. Here you can check some return policies for stores:
In the event of loss during transportation, we recommend contacting the carrier and providing the tracking number to initiate the claims process.
No, you can track the status of your package with the tracking number provided by the carrier.
No, this service does not apply for that type of return, as there are requirements that involve authorization from the Dirección General de Aduanas (DGA). To return an item or package, it must first be invoiced.
No, EPS only provides the free return service to the USA, it does not refund tax payments or freight charges.
No, the return service only applies to returning items with a return label and that have not gone through the registration process with Form 133 (used to register the product with a warranty and will be used when the same item with the same serial number re-enters the country).
Amazon offers various alternatives to process the return of your products. However, the suitable option for EPS return is the following: UPS drop-off points – box and label required.
The courier return service does not allow returns of flammable items, medicines, vitamins, framed pictures, stuffed animals, perishable goods, aerosols, batteries, airbags, alcoholic beverages, perishable foods, dry ice, explosives, gasoline, firearms, etc., or items prohibited from entering the United States.
To make a return in this store, consult the store’s return policies and request it on its website in the returns section.
Yes! You can return phones, tablets, or laptops with lithium batteries through the return service.
No, the EPS return service is free. There are no additional fees for the customer.
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