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Tuesday April 2nd, 2024

Get to know return policies of popular online stores

Have you ever made an online purchase and the product didn’t meet your expectations?

Understanding the return policies of your favorite stores is key to making smart purchases and avoiding unnecessary money losses. Here’s why:

  • Facilitates the return process: Knowing the established deadlines for returns will save you time and frustrations when dealing with the provider.
  • Provides protection: If you receive a product in poor condition, the wrong size, or that doesn’t meet your expectations, being aware of the return policies will give you the confidence to know what to do in those cases.

At EPS, we care about your interests and peace of mind. That’s why we want to ensure you have a satisfactory online shopping experience. Because of this, we offer you the free national return service. Make returns a worry-free process. Discover how our service simplifies your life, learn more.

Here we share some of the return policies of the most popular online stores:

Return policis at AMAZON

Return policies on AMAZON Items shipped from Amazon, including Amazon Warehouse, have the option to be returned within 30 days of delivery to the EPS Miami warehouse (not in the Dominican Republic), although there are some exceptions:

  • Items intended for babies have the option to be returned within a period of 90 days from the date of receipt of the shipment.
  • Gifts from baby gift lists, can be returned within 365 days after receiving the shipment in Miami.
  • Items purchased from your birthday gift list can be returned within a 90-day period from the time of delivery in Miami.
  • Products bought from your wedding gift list can be returned within 180 days after the delivery date in Miami.

To find out which products are not eligible for return, please click here: list of non-returnable products.

Return policies at SHEIN

  • You have 30 days after receipt in Miami to return a product from this store.
  • Returned items must be unused and returned in their original packaging. They do not accept used, damaged, washed, or altered items.
  • Items marked as non-returnable and gifts cannot be returned.
  • They do not accept items returned without a prior return request.
  • You cannot return the following products: bodysuits, lingerie, swimwear, jewelry, underwear, party decorations, craft supplies, pet products, beauty products, and accessories (except scarves, bags, and mermaid blankets).

Return policies at EBAY

To return a product purchased on eBay depends on the return policy of each seller (which can range from 30 to 60 days or not accepting returns), so it is necessary that you know this policy before executing the purchase.

When the seller accepts the return, you receive an email with the subject “Return the item.” The return must be made within 10 business days using a tracked shipment. Who assumes the shipping costs is determined by the reason for the return.

When returning the item, pack it properly and remember that the condition in which you send the item to the seller is important.

Return policies at TEMU

TEMU’s return shipping is free for the first return of each order within 90 days from the purchase date. There are some exceptions, such as products thatcannot be returned for health or hygiene reasons, sealed audio or video recordings, custom or perishable goods, among others.

Products must be returned within 14 days after the return request to meet the deadline.

Make sure your return package is sealed within 14 days after sending your return, otherwise, the return process will be canceled.

Benefits of buying from online stores with returns

Shopping at stores that offer returns or flexible return policies provides you with:

  • Greater confidence when buying online, as you feel you have options if it’s not what you expected it to be.
  • Encourages brand loyalty, as it gives you the flexibility to return items you are dissatisfied with.
  • Reduces the risk of losing your investment because you can return or in some cases receive refunds.
  • Return items for free with EPS. At EPS, we make returning items as easy as buying them, at no additional cost!

For a successful online shopping, we recommend consulting our guide: “Make your first online purchase without dying in the attempt.”

Shop without worries, EPS Courier’s free return service offers an additional layer of security and convenience when shopping online.