Wednesday September 25th, 2024
This year, at EPS, we celebrate a milestone that fills us with pride and gratitude: 35 years of service! Throughout these three and a half decades, we have traveled a path filled with challenges, learning, and, above all, continuous growth. This achievement would not have been possible without the unwavering support of our clients, collaborators, and business partners across the country.
Since our beginnings, our mission has been to provide quality services that truly make a difference in our clients’ lives. We have committed ourselves to seeking solutions that benefit all Dominicans, facilitating their access to online commerce and allowing them to receive their purchases quickly and securely. This mission has guided each of our steps, enabling us to grow and evolve alongside you, our clients, who have placed your trust in us year after year. Therefore, at this very special moment, we want to say: thank you.
Your loyalty has been the driving force that has propelled us to reach new goals and overcome obstacles that seemed insurmountable. You have witnessed our evolution, and each of you has played a crucial role in our history. It is not just a business relationship, but a partnership based on trust and mutual respect, which has endured over time and together we have overcome the challenges along the way.
Innovation and Expansion: The Key to Our Success
“As we celebrate this 35th anniversary, we not only reflect on the past but also look forward with enthusiasm to the future. We are committed to continuing to innovate, improve, and, above all, to live up to the trust you have placed in us. Our goal is to continue providing exceptional service that meets your expectations and further strengthens this relationship that we value so much.” – Dino Menicucci.
Today, we are proud to offer premium services at no additional cost to our clientele, such as our returns service, which has generated greater confidence when making online purchases. Additionally, we have expanded our network of offices nationwide through a successful franchise model, becoming the courier with the largest coverage in the Dominican Republic, including remote cities like Neiba and Imbert, and other locations in all four cardinal points. We currently have 89 contact points across the country, ensuring accessibility and convenience for all our customers.
A Growing Sector: Industry Trends
The courier sector in the Dominican Republic has shown steady growth in recent years, driven by the rise of e-commerce and the increasing demand for efficient logistics services. According to the Dominican Chamber of E-Commerce, online shopping in the country has grown by 18% annually over the past five years, reaching a sales volume of over 1.2 billion dollars in 2023. This growth has been accompanied by a 15% increase in the demand for courier services, as more consumers prefer to receive their products directly at home, which commits us even more to providing efficient service with added value.
In response to these trends, EPS has implemented advanced technological solutions, such as real-time shipment tracking and flexible delivery options, free delivery, and other agile solutions that adapt to the preferences of modern consumers. We guarantee the availability and speed of product delivery at pickup points and have developed an infrastructure that allows our customers to enjoy this modality with the same efficiency and confidence as their traditional shopping services.
Moreover, the rise of cross-border shopping, driven by platforms like Amazon, eBay, Shein, Temu, among many others, has increased the demand for international courier services. In the Dominican Republic, it is estimated that more than 40% of online purchases are made on foreign platforms, leading to a 22% increase in international shipments over the past year. EPS has responded to this demand by continuously improving its transportation and storage services in Miami, ensuring reduced delivery times and safe handling of packages.
Investments for Excellent Service
“To continue providing quality service, we make continuous investments in optimizing our operations, both in our warehouses in Miami, USA, and in our local facilities. This includes improvements in receiving, sorting, dispatching, and customer service nationwide. Additionally, we are enhancing our technological infrastructure to align with new global trends, incorporating services that utilize artificial intelligence and state-of-the-art models, allowing us to stay at the forefront of the industry.
We are committed to excellence in our service, and as part of that commitment, we have taken significant steps to obtain key certifications that will drive the growth of our industry. Furthermore, we are certifying our staff and preparing them to continue providing high-quality and efficient courier and cargo services, maintaining our leadership in the sector.” – Luis Menicucci.
Gratitude and Commitment
On behalf of the entire EPS team, we want to express our deepest gratitude for being part of this success story. This anniversary is as much yours as it is ours. Together, we have overcome challenges, achieved goals, and together we will continue to build an even more promising future, alongside the new generations who are joining our path.
Let us celebrate 35 years filled with emotions, 35 years accompanying you in your moments of joy. Thank you for being part of EPS!
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