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EPS RETURNS SERVICE

Enjoy our parcel return service, designed to assist you when you need to return an online purchase that tuned out to be defective or did not meet the seller's description.
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PACKAGE RETURNS ARE NOW FREE!
EPS WILL DELIVER YOUR RETURNED ITEMS TO THE CARRIER.

*Some restrictions may apply. Please see below for details.

THESE IS A STEP-BY-STEP GUIDE FOR USING OUR EPS RETURNS SERVICE

1

Manage the return process with the online store where you made the purchase and complete the claim.

Look for the claims section in the store where you purchased the item and follow their steps to obtain a return label (RMA) that you must print.

2

Head to your preferred EPS branch or agency, and have the following ready:

  • The tracking number (prepaid tracking number)
  • 3 copies of the return label (RMA)
  • MIO that came with the package.
  • Commercial invoice in English, this must include (name, address, detail or description of the item and the amount paid).
  • Proof of export to the country (taken from the EPS system).
3

Properly pack the item to be returned, to avoid damage during transport. Most stores require the item to be in its original packaging.

Servicio de retornos
Servicio de retornos

SHIPMENTS TO THE USA:

NEW TARIFFS AND SUSPENSION OF THE DE MINIMIS POLICY

Since August 29, 2025, the “De Minimis” was suspended.

This means that all shipments, regardless of their value or country of origin, will be subject to applicable duties and will require a customs entry in the United States.

Duty-free treatment will apply only to shipments valued at up to 100 USD, sent as genuine gifts from an individual in a foreign country to another individual in the United States.

Shipments subject to duty payment may also incur additional Customs charges at destination:

  • 2% of the tax charges or a minimum of 17 USD (tax processing fee for non-account customers).
  • 1.31 USD (Customs and Border Protection fee).

Thank you for choosing EPS for your international shipments.

RESTRICTIONS FOR THE USE OF THE RETURNS SERVICE

At EPS, we want to help you manage your returns quickly and safely. To ensure an efficient service, please take the following conditions into account:
Types of Returns Accepted by EPS
  • Returns are only accepted for packages originally shipped by EPS and for purchases made through online stores.
  • The return must be processed using the same account and at the same EPS branch where the package was originally received.
 Eligible Value for Returns
  • Items must have an invoice value of at least USD $40.00 FOB and no more than USD $500.00 FOB.
  • The original, unaltered invoice must be presented.
 Size Limits
The package dimensions must not exceed:
  • 270 cm (length), or
  • 419 cm as the total of length + 2x width + 2x height.
Frequency and Free Service Conditions
  • Each customer may process up to two free returns per month, as long as all the above requirements are met.
  • Additional returns within the same month may be handled through our international shipping service. (Please check rates at your local EPS office.)
Service Scope
  • The service covers only the transportation of the item to the carrier in the United States.
  • If the supplier sends a replacement product, it will be considered a new shipment through EPS.
Items Not Eligible for Return
By regulation, the following items cannot be returned:
  • Flammable items, sprays, medications
  • Framed pictures, batteries, airbags
  • Alcoholic beverages, perishable food, dry ice
  • Firearms, explosives, aerosols
  • Vitamins, stuffed animals, edible goods, human hair, wigs
  • Untreated wood (non-fumigated), gasoline, and any other item prohibited for entry into the U.S.
See the complete list here: Regulations and Restrictions
Additional Important Information
  • Customers are responsible for knowing and complying with the seller’s return policies.
  • Any taxes or fees related to the return are the responsibility of the customer.
  • EPS is not liable for losses or delays once the package has been delivered to the carrier in the United States.
  • We recommend requesting that your supplier process the return via FedEx, UPS, or DHL for better tracking.
  • Claims will not be accepted for packages shipped through USPS, as their delivery times within the U.S. may exceed 25 business days.
  • Items containing lithium batteries carry an additional handling fee of RD$2,000.00 + VAT due to special transport requirements.
  • EPS is not responsible for delays occurring during transit from the Dominican Republic or due to U.S. customs processing.
  • EPS is not liable for any customs duties or tariffs imposed upon entry into the United States.
Servicio de retornos