I have a lost package. What is the procedure to file a claim? What are the requirements to apply for a refund?

Create an account

Wednesday June 12th, 2024

I have a lost package. What is the procedure to file a claim? What are the requirements to apply for a refund?

To file a claim for a lost item, you must verify that the transport company responsible for delivering your purchase has delivered it to our warehouses and provided a proof of delivery with the signature of one of our staff members. If these requirements are met, you should proceed by sending us the tracking number and the invoice of the product to our customer service email. Our representatives will validate the information to open a formal claim.