The store where I purchased and/or USPS reports that my package has been delivered, but I don't see it in my EPS account

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Wednesday June 12th, 2024

The store where I purchased and/or USPS reports that my package has been delivered, but I don’t see it in my EPS account

The shipping company USPS (United States Postal Service) marks any package as delivered or available for pickup once dispatched from their postal offices. This is why you may not see your merchandise in your EPS account. The arrival of your purchases can take 7 business days or more to be finally delivered to our Miami warehouses.

USPS tracking numbers are not guaranteed due to increased traffic and capacity limitations, often failing to provide detailed delivery information. USPS does not require a recipient’s signature for delivery confirmation and does not accept claims, as it is a federal government public service. The United States Postal Service (USPS) is one of the most used and economical services.

If your online store allows it, we recommend choosing more secure shipping methods at the time of purchase, such as FEDEX, UPS, DHL, or others, which ensure proper delivery and tracking of the merchandise. This will help expedite the delivery process of your purchases.