{"id":2385,"date":"2024-06-07T13:40:18","date_gmt":"2024-06-07T13:40:18","guid":{"rendered":"http:\/\/localhost\/nuevaeps\/?page_id=2385"},"modified":"2026-01-13T09:07:58","modified_gmt":"2026-01-13T09:07:58","slug":"servicio-de-retornos","status":"publish","type":"page","link":"https:\/\/www.eps.com.do\/en\/servicio-de-retornos\/","title":{"rendered":"Return service"},"content":{"rendered":"<p><\/p>\n<div>At EPS, we want to help you manage your returns quickly and safely. To ensure an efficient service, please take the following conditions into account:<\/div>\n<div><\/div>\n<div><b>Types of Returns Accepted by EPS<\/b><\/div>\n<ul>\n<li>\n<div role=\"presentation\">Returns are only accepted for <b>packages originally shipped by EPS<\/b>\u00a0and for <b> purchases made through online stores<\/b>.<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">The return must be processed using <b>the same account<\/b>\u00a0and <b>at the same EPS branch<\/b>\u00a0where the package was originally received.<\/div>\n<\/li>\n<\/ul>\n<div><b>\u00a0Eligible Value for Returns<\/b><\/div>\n<ul>\n<li>\n<div role=\"presentation\">Items must have an <b>invoice value of at least USD $40.00 FOB<\/b>\u00a0and <b>no more than USD $500.00 FOB<\/b>.<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">The <b>original, unaltered invoice<\/b>\u00a0must be presented.<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div><strong>Size and Weight Limits<\/strong><\/div>\n<p>The package must comply with a <strong>maximum volumetric weight of 25 pounds<\/strong>, calculated by multiplying length \u00d7 width \u00d7 height (in centimeters) and dividing the result by the factor established by EPS. The billable weight will be the greater of the actual weight or the volumetric weight.<\/p>\n<p>&nbsp;<\/p>\n<div><b>Service Scope<\/b><\/div>\n<ul>\n<li>\n<div role=\"presentation\">The service covers <b>only the transportation of the item to the carrier in the United States<\/b>.<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">If the supplier sends a replacement product, it will be considered a <b>new shipment<\/b>\u00a0through EPS.<\/div>\n<\/li>\n<\/ul>\n<div><b>Items Not Eligible for Return<\/b><\/div>\n<div><\/div>\n<div>By regulation, the following items <b>cannot be returned<\/b>:<\/div>\n<ul>\n<li>\n<div role=\"presentation\">Flammable items, sprays, medications<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">Framed pictures, batteries, airbags<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">Alcoholic beverages, perishable food, dry ice<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">Firearms, explosives, aerosols<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">Vitamins, stuffed animals, edible goods, human hair, wigs<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">Untreated wood (non-fumigated), gasoline, and any other item prohibited for entry into the U.S.<\/div>\n<\/li>\n<\/ul>\n<div>See the complete list here: <a id=\"m_-74708244830519281OWA3cde7256-36f2-255a-50c7-ef1b9786c689\" href=\"https:\/\/www.eps.com.do\/regulaciones-y-restricciones\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.eps.com.do\/regulaciones-y-restricciones\/&amp;source=gmail&amp;ust=1759944353582000&amp;usg=AOvVaw0KwtJznGKfWknoGqtAbVZ4\"> Regulations and Restrictions<\/a><\/div>\n<div><\/div>\n<div><b>Additional Important Information<\/b><\/div>\n<ul>\n<li>\n<div role=\"presentation\">Customers are responsible for <b>knowing and complying with the seller\u2019s return policies<\/b>.<\/div>\n<\/li>\n<li>\n<div role=\"presentation\"><b>Any taxes or fees related to the return are the responsibility of the customer.<\/b><\/div>\n<\/li>\n<li>\n<div role=\"presentation\">EPS <b>is not liable for losses or delays<\/b>\u00a0once the package has been delivered to the carrier in the United States.<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">We recommend requesting that your supplier process the return via <b>FedEx, UPS, or DHL<\/b>\u00a0for better tracking.<\/div>\n<\/li>\n<li>\n<div role=\"presentation\"><b>Claims will not be accepted<\/b>\u00a0for packages shipped through <b>USPS<\/b>, as their delivery times within the U.S. may exceed 25 business days.<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">Items containing <b>lithium batteries<\/b>\u00a0carry an additional handling fee of <b> RD$2,000.00 + VAT<\/b>\u00a0due to special transport requirements.<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">EPS is <b>not responsible for delays<\/b>\u00a0occurring during transit from the Dominican Republic or due to <b>U.S. customs processing<\/b>.<\/div>\n<\/li>\n<li>EPS <b>is not responsible<\/b> for any charges or fees applied by U.S. Customs.<br \/>\nWe have established a single, fixed fee of <b>RD$500.00 per return<\/b> to cover taxes and duties. If the amount applied by Customs exceeds that value, the customer will be contacted to pay the corresponding difference.<\/li>\n<\/ul>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>At EPS, we want to help you manage your returns quickly and safely. To ensure an efficient service, please take the following conditions into account: Types of Returns Accepted by EPS Returns [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":3109,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2385","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return service - EPS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eps.com.do\/en\/servicio-de-retornos\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return service - EPS\" \/>\n<meta property=\"og:description\" content=\"At EPS, we want to help you manage your returns quickly and safely. 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