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Tuesday March 22nd, 2022

I have a lost package; how do I make a claim? What are the requirements to apply for a refund?

For an item to qualify for a claim, you must validate that the carrier delivered it to our warehouses and provided proof of delivery with the signature of one of our employees. If you meet these requirements, you must proceed to send us the tracking number and the invoice of the product to our customer service email and our representatives will validate the information in order to open a formal claim.

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